90-Day Satisfaction Guarantee
Eligible EleCafe products are protected for 90 days beginning on the date of delivery, subject to the applicable product expiration date, storage requirements, and the conditions of this guarantee.
Because EleCafe products are consumable, approved claims are resolved through:
- Product replacement
- Refund of the eligible purchase price
The appropriate remedy will be determined by Ele based on the nature of the claim, the condition of the product, the amount of product consumed, and the circumstances presented.
Days 1–30
For an approved return or qualifying claim initiated within the first 30 days following delivery, if Ele requires the product to be shipped to Ele, Ele will provide or reimburse eligible standard shipping costs for shipping the product to the location designated by Ele, in accordance with the shipping instructions provided by Ele.
Days 31–90
The Satisfaction Guarantee remains in effect through day 90. For an approved return or qualifying claim initiated after the first 30 days, if Ele requires the product to be shipped to Ele, the customer is responsible for that shipping cost. This inbound shipping cost is not reimbursed by Ele.
Replacements
When Ele approves a replacement during the applicable coverage period, Ele will cover standard shipping of the replacement product back to the customer.
Customers should not ship an EleCafe product to Ele unless specifically instructed to do so by Ele.
Product Quality Claims
Customers should contact Ele promptly if an EleCafe product arrives:
- Damaged
- Incorrectly sealed
- With compromised packaging
- Incorrectly supplied
- Materially different from the product ordered
- With another legitimate product-quality issue
A product should not be consumed if its packaging or safety seal appears compromised.
Claim Review
Ele may request information reasonably necessary to evaluate an EleCafe claim, including:
- Photographs
- Order information
- Product packaging
- Lot or batch information
- Expiration information
- A description of the issue
Because EleCafe products are consumable, eligibility may depend on the amount of product already consumed and the circumstances of the claim.
EleCafe products do not include a repair program or lifetime replacement program.